Meet the C2T Team
Our Expert Consultants
Christian Corso
Managing Partner
and Director
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Christian is a recognized industry Digital Transformation leader with an unprecedented experience in Customer Experience and Contact Centre re-invention.
Christian’s strategic thinking is based on many years of practical experience in leveraging technology to define improved operations and processes. Christian has a proven track record of successful engagement execution from their initial definition, to the justification of the funding and business case, and with the delivery of the committed business benefits.
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Lorne Severs
Emeline Tjan
Executive Management Consultant
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Emeline specializes in developing organization capabilities to design compelling and context relevant multi-channel customer journey experiences.
She helps articulate and translate the vision of clients to specific initiatives to be coordinated with their partners in IT, Operations, Marketing, Digital Channels and Contact Centres.
Emeline identifies organization and data governance roles and processes required for successful implementations. Recommendations and business cases prepared for clients were based on thoroughly understanding their businesses, industries, markets and their organization's current processes, analytics, data, and technology capabilities.
Ching Ke
Tom Laurie
Business and Digital Transformation Advisor
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Tom leads clients through their business and digital transformation journey. He helps clients create the map forward to reach their goals.
By starting with a vision of the path forward, the development of new business models, and the build-out of solution designs and operating models, works to optimize clients’ infrastructure and business processes to make sure that they meet their near term objectives and that they are set up to excel in the ever shifting future.
Customer Experience and Customer Service Managing Consultant
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Lorne is a consultant specializing in customer experience management and customer service transformation. He works with clients to evaluate, define and implement new strategic directions and operational solutions to improve their service delivery.
Lorne brings a consultative approach to projects; bringing in creativity, leading practices and learnings, and recognizing the importance of stakeholder and team consultation in obtaining buy-in and achieving results.
IT Executive Architect
Qing has over 30 years experience in system integration and contact center solutions and held senior technical leadership positions for several industry leading companies.
He has successfully led and completed a large number of different types of contact center projects, ranging from multi-year roadmap development, solution health assessment, operations performance evaluation to architecture design, system integration, solution implementation and deployment, and cloud migration.